Neev AI Supercloud Private Limited (also referred to as “NeevCloud,” “our,” “we” or “us”) provides cloud
platform and configuration services, including but not limited to smart dedicated servers, graphics
processing units, object storage, content delivery network service and continuous data protection
backup service (“Services”), which can be availed through its website accessible at NeevCloud (the
Information of users accessing the Website and/or customers availing the Services (“you”, “user”,
“your” to be construed accordingly). Your use of the Services or your registration with us constitutes
accessing the Website and the Services and to reach out to us to deactivate your Customer Account
(as defined in the NeevCloud terms of Services accessible at Terms of Service “Terms”).
We respect your privacy and are committed to maintaining the privacy and confidentiality of your
Personal Information. Our Personal Information handling practices are described in this Privacy
Policy, in any subsequent privacy
privacy, and how you can participate in that commitment. If you have any questions, please contact
us at [email protected]
1. SCOPE AND YOUR CONSENT TO OUR USE OF YOUR INFORMATION
“Information”) collected by NeevCloud or its service providers acting on its behalf for the purpose of
providing the Services or for making the Website accessible to: (i) visitors to or users of the Website;
(ii) prospective and current customers using the Services; (iii) service providers and business
partners; (iv) job applicants; and (v) other third-parties that NeevCloud interacts with.
By providing your Personal Information (defined below) to NeevCloud in the ways described in this Privacy
- agree that you are authorized under applicable law to provide that Personal Information;
we put up on the Website.
“Personal Information” means any information that relates to a natural person, which either directly
or indirectly, in combination with other information available or likely to be available with a body
corporate, is capable of identifying such person. It includes any information or an opinion from
which you are reasonably identifiable, such as your name; Customer Account information like
username and password; email address; contact number and complete address. We describe the
Personal Information that we collect in more detail in Section 3 below.
“Non-Personal Information” is information that is related to you but does not personally identify
you. Non-personal Information includes information that has been modified by aggregating,
anonymizing or de-identifying such information in order to remove or hide any Personal
3. THE TYPES OF INFORMATION WE COLLECT
- Personal Information: This includes the contact information of customers and sub-users added to
the Customer Account and accessing the Services, and such information includes the name,
company name, job title, mobile numbers, postal addresses, email addresses, or other addresses at
which communications are received by such customer/sub-user, as the case may be, from or on
behalf of NeevCloud (such information being referred to as “Contact Information”). If you choose to refer
anyone to our Services, we may also collect such person’s email address so that we may send them a
referral or promotional code to sign up for our Services.
When you are expressing an interest in obtaining additional information about the Services or
signing up to use the Services, NeevCloud requires that you provide Contact Information (“Required
Contact Information”). However, Personal Information does not include aggregated information
that, by itself, does not permit the identification of individuals and does not include information
collected by automated means (described below).
- Transactional Information: This includes information about the Services you use, and how you
interact with us and the Services (for example through email, customer portal or phone).
- Billing Information: NeevCloud collects your billing information like customer name, GSTIN, PAN,
address, bank details, TDS certificate etc. for the purpose of providing the Services. In order to
purchase our Services, you are required to make payment for such Services. While making payment,
we redirect you to our third party payment gateway and at such a third party payment gateway your
billing details such as billing name and address, and a credit card number, including card security
number and credit card date of expiration (“Billing Information”) may be collected by such third
party payment gateway. You agree and acknowledge that your submission of Billing Information on
the third party payment gateway will be governed by the terms of such third party payment
- Optional Information: Where the customer is a business entity, this includes the business entity’s
annual revenues, number of employees, industry or similar information that helps us tailor our
Services. Please note, that Optional Information is information that you do not have to provide us
unless it is agreed upon between us.
- Information Collected by Automated Means: This includes information that NeevCloud collects
through commonly used information-gathering tools, such as cookies and web beacons. Such
information includes standard information from your web browser (such as browser type and
browser language), your Internet Protocol (“IP”) address, and your activities on the Website (such as
the web pages viewed and the links clicked, number of visits, access time, device ID or other unique
identifier, domain name, screen views, language information, device name and model, and
operating system type), the URL of the site from which you came and the site to which you are going
when you leave the Website, your computer operating system, and mobile device operating system
(if you are accessing the Website using a mobile device). Information collected by automated means
also includes information that we may collect about: your use of certain Service features; the
functionality of the Services; when you click on ads; your participation in research initiatives like
surveys about our Services. While NeevCloud does not monitor or view the specific data stored by its
customers who are using the Services, it is necessary for NeevCloud to track various parameters of
transferred data (file size, etc.) to support features including, but not limited to, bandwidth
monitoring and storage usage. NeevCloud treats such information as Non-Personal Information and it will
be subject to the Terms and conditions agreed to by the Customer or applicable master services
agreement (“MSA”) or non-disclosure agreement (“NDA”), if any, executed with the respective
- Sensitive Information: We will not intentionally collect or maintain, and do not want you to
provide, any information regarding your medical or health condition, race or ethnic origin, political
opinions, religious or philosophical beliefs or other sensitive personal information.
4. HOW DO WE COLLECT INFORMATION ABOUT YOU
- Information you give us or our service providers. may provide Personal Information when
you: (i) access the Website, (ii) request, purchase and use the Services, (iii) communicate with NeevCloud
via phone calls, chat, email, web forms, social media and other methods of communication, (iv)
subscribe to NeevCloud marketing material, (v) apply for a job at NeevCloud, or (vi) provide services to NeevCloud.
- Information we collect about you and your device via automated means. Each time you visit the
Website, view an NeevCloud advertisement on a third party-owned website or read an NeevCloud marketing
email, we may automatically collect information about you via cookies, web beacons and other
- Email communication. We use pixel tags and cookies in our marketing emails so that we can track
your interaction with those messages, such as when you open the email or click a URL link that’s
embedded within them. When recipients click on one of those URLs, they pass through a separate
web server before arriving at the destination page on the Website. We use tools like pixel tags and
cookies so that we can determine interest in particular topics and measure and improve the
effectiveness of our communications.
- Information we receive from other sources. We work closely with third parties (for example,
business partners, service providers, sub-contractors, advertising networks, analytics providers,
search information providers, credit reference agencies, fraud protection services, channel partners
and resellers) and may receive information about you from them.
- Social Media Platforms. may receive certain information that is stored or processed by third
parties, such as the social media sites Facebook®, Twitter® and LinkedIn® when you interact with us
through these social media platforms. The Website may include social media features – such as the
Facebook “Like” button – and widgets – such as the “share this” button. These features may collect
your IP address as well as details of the pages you are visiting on the Website. Social media features
and widgets are either hosted by a third party or hosted by the Website. The collection and
disclosure of your Information by these social media platforms when you interact through these
- Public Forums, Blogs and the Customer Reference Program. Website may feature bulletin
boards, blogs or forums. These are public forums and any Personal Information that you choose to
submit via such a forum may be read, collected, or used by others who visit these forums, and may
be used by such persons to send you unsolicited messages, and NeevCloud shall not have any
responsibility with respect to Personal Information shared by you on such forums. NeevCloud may post
the list of customers and testimonials on the Website. These lists and testimonials usually contain
Personal Information such as customer names, company name and job titles.
- Co-branding. services that form part of the Services and are provided by NeevCloud may be co-
branded and offered in conjunction with another company. If you access the website of such other
company or access such co-branded services, both NeevCloud and the other company may receive the
Personal Information that’s collected via that co-branded website or service. The company whose
collected on such a website.
- Third-party vendors. order to provide the Services and improve the Website, NeevCloud may engage
the services of third-party vendors. In the process of supplying services to NeevCloud, these third-party
vendors may need to collect Personal Information about you.
5. HOW WE USE YOUR INFORMATION
Unless otherwise stated herein, we use your Information for providing you the Services that you
have requested from us, as described below:
- To contact you: use your Contact Information to get in touch with you. Here are some
examples of reasons why we might contact you : to communicate with you about your orders or the
Services you use; conduct surveys; send you announcements about the Services; notify you about
our upcoming events; administer surveys, sweepstakes, contests, or other promotional activities or
events sponsored by us or our business partners;
- For marketing purposes: use your Contact Information to recommend products and services
that might be of interest to you, to send you marketing and advertising messages such as
newsletters, announcements, or special offers or to notify you about our upcoming events. Providing
you with marketing communications is not essential for us to provide the Services to you; thus, you
may opt-out from receiving such communications as described in Section 7 below. Your decision to
opt-out from our marketing communications will not affect your ability to continue receiving the
Services from us.
- To provide the Services to you: need the Required Contact Information, Transactional
Information, and Billing Information to: process orders (including payments) for our Services;
provide the Services to you; provide access to secure areas of our websites; create and maintain
your account, and control access to it.
- To measure interest in the Website and advertisements: need Information collected via
automated means to: measure interest in the Website and NeevCloud advertisements; develop our web
pages and marketing plans; customize and improve the content you view when you visit the
Website; suggest products and services that you may be interested in purchasing; personalize the
online ads we present to you based on your prior web visits or ads viewed; and enable us to review
develop and continually improve the Services and offers we provide. Collecting this information is
not essential for the maintenance or existence of the legal relationship we may have with you at a
- To enable third parties to provide services to us: may need to provide your Required Contact
Information to third parties so that they may carry out technical, logistical or other functions on our
behalf. This disclosure of your Contact Information will be subject to the terms of Section 6 below.
We also engage third-parties to provide us with reports about the usage and browsing patterns of
the Website. Such third parties track and analyze such information with respect to visitors to the
- We may also use your Personal Information in other ways as more particularly described in our
Terms , MSA or NDA (as applicable) and the Company Policies (as defined in the Terms, MSA or
NDA) between the customer and NeevCloud: Personal Information you provide when you sign up for
the Services may be used by us as we describe in the Terms, MSA or NDA, as applicable, between us,
this paragraph, the Information that we or our service providers have collected from or about you
(for example, through the Website, or NeevCloud e-mail communications with you) may be combined
with or enhanced by other information about you that we have obtained from you or from other
sources, including from our service providers or business partners.
- To protect our business: use Information we collect to prevent or detect fraud or abuses of
the Website and the Services, and to identify and protect our business from fraudulent transactions.
- To manage our everyday business needs, such as to: administer and manage our business; train
our employees; help promote compliance with the Terms/MSA/NDA (as applicable) and the
Company Policies; allow you to apply for a job with NeevCloud; carry out research and development to
improve the Services; carry out other purposes that are disclosed to you and to which you consent;
or to comply with applicable law.
- Other: you purchase our Services via one of our online tools, we will use the information that
you provide during the online sign-up process to establish your Customer Account. Information you
submit through on-line chat, email, and web form is archived and may be tied to information that
we collect about your web visits. Your telephone call or a web conference may be recorded for
training purposes and we may enter information you provide via telephone, or other means of
communication, into our systems and use it for the purposes described in this section.
6. DISCLOSURE OF PERSONAL INFORMATION
Terms/MSA/NDA and/or the Company Policies, the Personal Information we gather is for internal
use only and we will not authorize the release of this information to anyone outside of NeevCloud unless
you have consented to such disclosure. When we need to provide your Personal Information to third
parties, we will only share it to the extent reasonably necessary for providing the Services or
improving the customer experience while availing the Services. We may also share your Personal
Information as required or permitted by applicable law in the manner set out in the applicable
Terms/MSA/NDA and as described below.
Please note that the parties to whom we disclose your Personal Information may be located in
another country. Some of the countries in which these parties are located may not have the same or
substantially similar privacy laws as those applicable to your own jurisdiction. Your Personal
Information will only be transferred to other third parties as permitted by applicable law in a country
where NeevCloud operates and as described in this section.
- Disclosure to our Service Providers and third-party business Partners: may disclose, to the
extent necessary for the provision of Services, your Personal Information to our third party service
providers and channel partners. Please be aware that our third party service providers and channel
partners may be located in a different country than you, so your Personal Information may be
transferred outside your country. We require that our third party service providers and channel
partners agree to keep confidential all information we share with them and to use the information
only to perform their obligations in the agreements we have in place with them. These third party
service providers and channel partners are expected to maintain privacy and security protections
that are consistent with NeevCloud’s privacy and information security policies. While we provide these
third parties with no more information than is necessary to perform the function for which we
engaged them, any information that you provide to these third parties independently is subject to
their respective privacy policies and practices.
- Disclosure to Others: you breach any of the Terms/MSA/NDA or Company Policies or if we
are under a duty to disclose or share your Personal Information in order to comply with any
obligation imposed by applicable law, we may disclose your Personal Information to the relevant
government authority. We may need to release your Personal Information that we collect to third
parties when we believe it is required to comply with applicable law, to enforce our legal rights, to
protect the rights, safety or property of our business and others, or to assist with industry efforts to
control fraud, spam or other undesirable conduct and as needed to support auditing, compliance,
and corporate governance functions. Additionally, we will provide your Information to a third party
in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other
disposition of all or any portion of our business, assets or stock (including in connection with any
bankruptcy or similar proceedings).
- Disclosure when we have your consent: may also disclose your Personal Information and
other information, for any other purpose disclosed by us from time to time when you provide such
Personal information, as otherwise required or permitted by applicable law, and/or with your
express consent. Any such purposes may involve the transfer of your Personal Information across
country borders. We may disclose Non-Personal Information that does not identify any individual or
company (e.g., anonymous, aggregated data) without restriction. For example, we may provide our
advertisers or other third parties with reports that contain aggregated and statistical data about our
- Disclosure to your Referrer: you sign up for our Services through a referral, we may share
information with your referrer to let them know that you used their referral to sign up for our
7. HOW YOU CAN MANAGE YOUR PERSONAL INFORMATION
- Communication Preferences and Opt-outs: you wish to stop receiving email marketing
communications from us, please click on the “unsubscribe” link at the bottom of the relevant email
marketing communication or by following the instructions detailed in the communication. Please
note that this may not unsubscribe you from all other communications. If you wish to opt-out
completely then please contact us using the details provided below. Please note that you cannot
unsubscribe from service-related messages. In accordance with industry standards and applicable
laws, we reserve the right to retain your Personal Information for a reasonable amount of time for
the purpose of our internal record-keeping.
- Advertising and Tracking Technologies: you wish to opt-out of interest-based advertising or
other forms of “tracking” please be aware that opting out of interest-based advertising will not
prevent advertisements from being displayed to you but they will no longer be tailored to your
- Access and Correction.
7.c.1. Subject to applicable law, if you would like to know what Personal Information we hold about
you, you may submit a request to us by using the contact details below. We will supply Personal
Information about you and that we hold in our own files within the reasonable timeframes
stipulated by applicable law. Please note that some requests may be subject to a reasonable fee.
7.c.2. If you would like to correct or update the Information we hold about you, or revoke consent
previously granted, please follow these instructions:
- If you’re an existing customer, please log in to the applicable NeevCloud control panel to
submit a support ticket.
- If you’re a Website visitor, a prospective customer, job applicant, a service provider or
business partner, please email us at [email protected] or write to us at the address
- Data Retention: retain certain information about you and usage of the service in order to
comply with applicable legal, tax, or accounting requirements and/or for our own legitimate
business purposes. The personal and financial information that we collect from you during account
creation, service usage logs and billing and transaction logs including IP and timestamps are
You can view, update, and delete certain information about your account in NeevCloud MyAccount (NeevCloud Console) however when you update or delete any information, we may continue to retain a
copy of the prior version for our records.
The information you provide us may be archived or stored periodically by us according to backup
processes conducted in the ordinary course of business for disaster recovery purposes.
- Choosing not to provide us with certain information: can choose not to provide certain
information when using the Website or the Services but this may prevent you from being able to
take full advantage of the functions available online and it may prevent us from being able to
provide you with Services.
8. SECURITY OF YOUR INFORMATION
- The measures we take: are committed to industry best practice standards when it comes to
preventing loss, misuse, alteration, unauthorised access, or unlawful or unnecessary processing of
Unfortunately, we cannot guarantee that the technical, physical and organisational measures we
take will prevent every security threat nor can we guarantee that your Information will not be
improperly accessed, used, altered or destroyed. We will notify you if we discover there has been a
material breach of security, which resulted in an unauthorized disclosure of your Personal
- make use of encryption technology as required;
- use appropriate network access control technology to limit access to the systems on
which NeevCloud collected Information is stored; and
- monitor for possible vulnerabilities and attacks on NeevCloud’s servers.
- The steps you should take. To help maintain the security of information you provide to NeevCloud or
you store on NeevCloud’s hosted systems, please follow these rules:
- Keep your passwords private.
- If you’re already a customer, remember that you’re responsible for making sure no
unauthorised person has access to your passwords and account details. You should promptly
notify us if you need to deactivate your login or change your password. You should also
implement appropriate security measures for the data you store on the hosted system.
- Remember, when you use online tools such as our forums, community sites or social
networking sites, the content you upload to them will be public. If you don’t want the
content you upload to be seen by the rest of the world, please don’t post it!
9. DATA INTEGRITY AND RIGHT TO ACCESS YOUR PERSONAL INFORMATION
Personal Information we collect is relevant for the purposes for which it is to be used. NeevCloud takes
reasonable steps to help ensure that data is reliable for its intended use, accurate, complete, and
We will retain your Information for as long as reasonably needed to provide you the Services or to
As noted in Section 7 above, you have the rights to access, correct and request deletion of your own
Personal Information in accordance with applicable law. You are also entitled to oppose certain data
processing practices or to revoke consent previously granted, to the extent permitted by applicable
law. In order to exercise such rights please log in to the applicable NeevCloud control panel to submit a
customer support ticket or contact us to the contact data set forth below. When we receive such
request, we may inform you of: (i) the information that you or your legal representative will be
asked to provide (if any) and documents that you may need to enclose with your request; (ii)
timeframes to receive a response from us regarding any request; (iii) forms and templates available
for submitting the request (if any) and; (iv) how we will deliver your Information to you (which
usually would be copies of documents or data messages). Please note that some requests may be
subject to a reasonable fee.
If you wish to cancel your Customer Account or request that we no longer provide you the Services,
please log in to the applicable NeevCloud control panel to submit a ticket. In response, we will cancel or
remove your Information but may retain and use copies of your Information as necessary to comply
with our legal obligations, resolve disputes, and enforce our agreements. If you do not have a
Customer Account, you can send a request by email to [email protected] or write to us at the
The Website and the Services are not designed for or directed at individuals under the age of
eighteen (18) or minors otherwise defined under local law or regulation. We will not intentionally
collect or maintain information about these individuals. If you believe that we may have collected
Personal Information from someone under the age of 18 or from a minor as may be otherwise
defined in your country, please let us know using the methods described in Section 14 of this Privacy
Policy. We will then take appropriate measures to investigate and, if found to be true, delete that
completely implemented and in conformity with applicable laws and regulations and conducts its
self-assessment on an annual basis to ensure that all relevant privacy practices are being followed.
Appropriate employee training is in place and internal procedures for periodically conducting
objective reviews of compliance are in place.
12. CUSTOMER DATA – PERSONAL INFORMATION OF OUR CUSTOMERS’ CLIENTS
If you believe you have provided your Personal Information to somebody who hosts your Personal
Information with us, then this section applies to you! Our customers use the Services to host,
transmit or process data on our hosted systems, which may include your Personal Information
(“Customer Data”). In these situations, it is our customers rather than us who decide the reasons for
which the Customer Data is collected and otherwise processed. NeevCloud will not review, share,
distribute, nor reference any such Customer Data except as provided in the Terms/MSA/NDA, or as
may be required by applicable law. See the applicable Terms/MSA/NDA governing your access to
your Customer Account for more information about how we handle your Customer Data.
applicable to the Services. Our customers remain responsible for Personal Information that they
collect and process and for compliance with applicable data protection laws.
Our customers are responsible for maintaining the security and confidentiality of their accounts and
access to the hosted systems, and encrypting any Personal Information they store on or transmit
to/from our hosted system.
For details of how the Customer Data will be used and protected, and details of how to access or
13. PRIVACY PRACTICES OF THIRD PARTIES
the Website and the Services.
In the course of our interactions with you, we may provide you with links to third-party websites for
your convenience and information. The privacy practices of those sites may differ from our own
representations about third-party websites. We encourage you to review their privacy policies
before submitting your Personal Information to such third-party websites.
14. INQUIRIES OR COMPLAINTS
practices, please contact our grievance officer as per the below mentioned details:
Email id: [email protected]
Registered Office Address: NEEVAI SUPERCLOUD PRIVATE LIMITED, 37 Shanti Nagar, Manoramaganj,
Indore, Madhya Pradesh, India - 452001
We will investigate the matter and are committed to resolve any privacy concerns that you may
NeevCloud commits to resolve complaints about your privacy and its collection or use of your Personal